Its amazing how Computers try to out think us. These days of advanced technology seems to have created more circumstances for extreme frustration when “Interneting,” and Don’t know if that’s a word or not but I guess it should be. Anyway, I think I have found a way to get stuff off my chest when something doesn’t work right at a website. As a for instance, I was doing a usual filling in the blanks routine on a well known site that was taking hours to complete, when I became so furious and upset that I threw the switch to off. As usual, the instructions are always somewhere else and not handy. Or else you go there only to find you can’t get back. Or if you do get back you find that what you have written is either erased or embedded somewhere still half done, or gone completely. I wasn’t even half way through the process but I had had enough.
The clincher was when I finally found some wording to click on that read “If you have technical issues or concerns regarding your personal account the Support Team is available 24/7 to help you.” And when I clicked finally expecting some good people contact, there was none, but pages and pages of answers to questions that I wasn’t asking. But no humans. What gives? And then, totally boiling over with rage, I selected to compose my complaint to these smart ass bastards in my word processor so I could paste it into the proper place on their forum. I’m not identifying them but here is how it went:
“I SPENT MANY DAYS AND HOURS WITH VERY MUCH TIME PREPARING FOR ——- TRYING TO BE SUPER PROFESSIONAL AND THEN SPENT OVER FOUR HOURS TRYING TO POST MY ——, WITH THE AUTOMATED APPLICATION IGNORING MY WORDS AND NOT ABLE TO GET PAST THE SECOND ITEM AT THE TOP OF THE APP. IT REJECTED MY ——WITH NO REASONS AND THERE WAS NO PLACE TO POST MY ——-. IT WAS A ROUND ROBIN NOT EVEN HALF WAY THROUGH THE PROCESS, WITH FINALLY SHUTTING DOWN AT 2 AM, AND NOT EVEN KNOWING WHERE TO TURN. A “CLICK ON” HELP FROM ABOVE CUSTOMER SERVICE GOES NOWHERE, AND THERE IS NO HUMAN CONTACT ANYWHERE. AND NOW WHEN I SIGN IN I HAVE NO IDEA IF ANYTHING I CLICKED ON TO SAVE WAS SAVED. I CAN ALSO SEE NOW WHY SOME —— PUBLICATIONS PROVE TO BE VERY CONFUSING. I AM NOT STUPID AND I BELIEVE I HAVE LEGITIMATE QUESTIONS THAT DESERVE HUMAN INVOLVEMENT WITH DECENT ANSWERS, SINCE I BELIEVE YOUR INSTRUCTIONS DO NOT PROVIDE ALL THE ANSWERS.
And then there was some more blocks to going on the forum. So there I am, all alone facing my computer screen, totally and absolutely furious up against a bricker than brick wall, (another new word?) No one to blow steam to. So I emailed it to myself. The next day I saw it in my mail and I read it. And you know what? I felt better reading it. It wasn’t sent to them, but I reflected on the fact that my opinion wouldn’t matter to them, and that I would definitely be a thorn and would never ever be in their good graces. And I got it off my chest quietly screaming it on the keyboard. But I discovered something new for me here on how to discard some bitterness and total frustration.
For what it’s worth, those words went out there, who knows where or how far and back for me to see and reflect on if I want to on what automatic really means in today’s world. It’s almost like screaming loud in a big soundproof empty room, or throwing punches at a hanging bag.
So will I try it again? Sure, may as well, since I need them more than they need me, except for the $$ they’ll be collecting from me. And who knows but what their brilliant young master mind geeks may have been doing maintenance so their computers can continue to out think us all.
Lastly, I guess I am glad for the snafu since I decided to change my wording significantly if I do follow through.